Refund Policy

This Refund Policy explains how cancellations, returns, exchanges, and refunds work on the Varenyon marketplace operated by Varenyon Bharat Pvt Ltd. Because Varenyon is a multi-vendor platform, refund outcomes may depend on product type, seller, order status, payment method, and applicable platform rules. This Policy should be read together with our Terms & Conditions.

1. Overview

Varenyon supports e-commerce checkout orders as well as enquiry-based products. Refunds generally apply to confirmed paid or COD-settled marketplace orders. Enquiry submissions and lead discussions do not create an automatic purchase or refund entitlement unless a paid order is later placed and confirmed.

2. Order Cancellations

You may request cancellation of an order before it is packed or dispatched, subject to seller and platform rules displayed in the app. Once an order moves into fulfilment stages such as packed, dispatched, or delivered, cancellation may no longer be available and you may need to use the exchange or return flow where eligible.

• If cancellation is approved before dispatch, any prepaid amount is refunded according to the original payment method or wallet rules
• COD orders cancelled before dispatch typically do not require a payment refund
• Varenyon or a vendor may cancel an order due to stock issues, serviceability limits, pricing errors, failed verification, or suspected misuse

3. Returns and Exchanges

Eligible customers may raise exchange or return requests through the mobile app for issues such as damaged products, wrong items, or size/fit problems where the product category supports such workflows. Requests are reviewed by the relevant vendor and/or Varenyon operations. Approval may require photos, unboxing evidence, invoice details, or pickup inspection.

• Raise requests promptly after delivery and within any window shown on the order or product page
• Products should be unused, in original packaging, and with accessories/freebies where applicable, unless the item was received damaged or defective
• Perishable, hygiene-sensitive, customised, or specially marked non-returnable items may be excluded
• Approved exchanges follow the pickup and replacement/status workflow configured for the order

4. When Refunds Are Issued

A refund may be issued when:

• A prepaid order is cancelled before dispatch according to policy
• An approved return is completed and the returned item passes verification
• A confirmed order cannot be fulfilled and is cancelled by the seller or platform
• A payment was charged more than once due to a technical failure and the duplicate charge is verified
• A refund is otherwise required under applicable consumer law or an approved dispute outcome

5. Refund Methods and Timelines

Approved refunds are typically processed to the original payment instrument, Varenyon Wallet, or another method communicated in the app, depending on how the order was paid and platform configuration.

• UPI / card / net-banking refunds usually reflect within 5–10 business days after approval, subject to bank or payment gateway timelines
• Wallet refunds, where offered, are generally credited faster to your Varenyon Wallet
• COD orders are refunded only when a paid amount was collected and a return/cancellation refund is approved
• Shipping or handling charges may be non-refundable unless the return is due to seller or platform error

6. Wallet Credits and Referral Rewards

Varenyon Wallet balances and Share App / referral rewards are promotional credits governed by platform settings. If an order that earned or used wallet rewards is cancelled or refunded, related credits may be reversed, adjusted, or forfeited according to the applicable reward rules. Wallet credits generally have no cash withdrawal value unless expressly stated by Varenyon.

7. Enquiry Leads and Non-Cart Purchases

Enquiry forms create leads for follow-up and do not themselves constitute paid orders. Any commercial terms discussed through an enquiry become refund-eligible only after a confirmed order is placed on the platform and payment or delivery conditions for refund are met. Offline arrangements outside Varenyon are not covered by this Policy unless expressly processed through the platform.

8. Vendor Settlements

For marketplace orders fulfilled by vendors, refunds and exchange costs may be adjusted against vendor settlements, commissions, or wallets according to Varenyon’s commercial and operations rules. Customers receive refunds based on the approved customer-facing outcome, while vendor-side adjustments are handled separately in the Vendor Panel and finance workflows.

9. Non-Refundable Situations

Refunds may be declined or limited where:

• The return window has expired or required evidence is not provided
• The product is used, damaged by the customer, or missing original packaging/accessories without valid cause
• The item is marked non-returnable and no quality defect is established
• The request appears fraudulent, abusive, or inconsistent with order records
• Delivery failure was caused by incorrect address or unavailability at the delivery location after reasonable attempts

10. How to Request a Refund or Exchange

Wherever possible, raise cancellation, exchange, or return requests from the order details screen in the Varenyon mobile app. You may also contact support with your order ID, registered mobile number, and a clear description of the issue. We may ask for photographs or additional documents before approving a request.

11. Changes to This Policy

Varenyon may update this Refund Policy to reflect operational, legal, or product changes. The latest version will be published on this page with an updated date. Continued use of the platform after changes take effect constitutes acceptance of the revised Policy.

For refund or exchange support, contact Varenyon Bharat Pvt Ltd at contact@varenyon.com and include your order ID.