Privacy Policy

This Privacy Policy explains how Varenyon Bharat Pvt Ltd (“Varenyon”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use the Varenyon customer mobile application, related websites, Vendor Panel, and associated services. We are committed to handling your information responsibly and in accordance with applicable Indian data protection and information technology laws.

1. Scope

This Policy applies to customers, prospective customers, resellers, vendors, sales partners, and website visitors who interact with Varenyon. By using the platform, you acknowledge the practices described in this Policy. If you do not agree, please discontinue use of the services.

2. Information We Collect

Depending on how you use Varenyon, we may collect the following categories of information:

• Identity and contact details such as name, email address, phone number, and profile information
• Address and delivery details for checkout, fulfilment, and serviceability checks
• Account authentication data, including credentials processed through secure auth providers where configured
• Order, payment preference, invoice, wallet, and transaction history
• Enquiry form responses and lead communication records
• Reseller or vendor KYC details such as business documents, tax identifiers, and bank account information where required for onboarding or payouts
• Device, app, and usage data such as device type, OS, app version, IP address, approximate location for serviceability, crash logs, and interaction events
• Support communications, complaints, reviews, and reported content
• Marketing preferences and notification tokens for push, email, or WhatsApp communications where enabled

3. How We Use Your Information

We use personal information to operate and improve the marketplace experience, including to:

• Create and manage accounts, authenticate users, and secure access
• Process orders, payments, refunds, exchanges, invoices, and wallet credits
• Route enquiries and leads to relevant vendors or internal teams
• Verify reseller and vendor onboarding, KYC, and payout eligibility
• Provide customer support, moderation, and dispute handling
• Send transactional notifications about orders, payments, deliveries, and account activity
• Personalise homepage content, recommendations, and relevant offers where enabled
• Detect fraud, abuse, and security incidents
• Comply with legal, tax, accounting, and regulatory obligations
• Analyse platform performance and improve product features

4. How We Share Information

We do not sell your personal information. We may share information with:

• Vendors and fulfilment partners as needed to process orders, enquiries, exchanges, or support requests
• Payment gateways, banks, and financial partners to complete transactions and settlements
• Logistics and notification service providers (for example SMS, email, push, or WhatsApp providers) acting on our instructions
• Cloud hosting, analytics, authentication, and security vendors that support platform operations
• Professional advisors and authorities when required by law, legal process, or to protect rights, safety, and platform integrity
• Successor entities in connection with a merger, acquisition, or corporate restructuring, subject to appropriate safeguards

5. Cookies and Similar Technologies

Our websites may use cookies, local storage, and similar technologies to remember preferences, maintain sessions, measure traffic, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. The mobile app may use comparable device identifiers and SDKs for analytics, crash reporting, and notifications.

6. Data Retention

We retain personal information for as long as needed to provide services, fulfil orders, resolve disputes, maintain security, meet legal and tax retention requirements, and enforce our agreements. Retention periods may vary by data category. When information is no longer required, we delete or anonymise it in accordance with our operational practices.

7. Security

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These may include access controls, encryption in transit where applicable, monitoring, and vendor due diligence. No method of transmission or storage is completely secure, and you should also protect your device and login credentials.

8. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or withdraw consent for optional processing such as marketing communications. You can typically update profile and address details in the app, manage notification preferences, and contact us for account-related requests. We may need to retain some information for legal, security, or transactional reasons even after a deletion request.

9. Children’s Privacy

Varenyon is intended for users who can form a legally binding contract. We do not knowingly collect personal information from children for marketplace accounts. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Storage and Processing Locations

Varenyon primarily operates for users in India. Information may be stored or processed on infrastructure located in India or in other jurisdictions used by our service providers, subject to contractual and technical safeguards consistent with applicable law.

11. Updates to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page will reflect the latest revision. Material changes may also be communicated through the app, website, or email where appropriate. Continued use of Varenyon after an update indicates that you have reviewed the revised Policy.

For privacy-related requests or questions, contact Varenyon Bharat Pvt Ltd at contact@varenyon.com.